PRIVACY STATEMENT
Privacy Commitment
Updated November, 2025
Protecting your privacy is essential to how we operate. We do not sell, rent, or trade your personal information, and we never monetize your data through advertising or third-party trackers. Any information we collect is used solely to enhance your experience with us or to meet legal requirements.
How We Use Your Information
We only collect the details you choose to provide—such as your name, email, and information when completing a form. Any Payment details are encrypted and cannot be accessed by our team.
We also use limited, non-personal analytics (such as page views, time on site, or country of origin) to understand how visitors engage with our website. These insights help us improve our services but do not identify you individually.
SMS & Text Messaging
Effective Date: March 15, 2026
WOW HOSPITALITY LLC, doing business as Emerald Caye, values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and use our services.
## Information We Collect
We may collect personal information including:
* Name
* Email address
* Phone number
* Property inquiry details
* Any information submitted through our contact forms
## How We Use Your Information
We use your information to:
* Respond to inquiries
* Provide property information
* Schedule appointments
* Send customer service updates
Send SMS notifications related to your inquiry or services
## SMS Communications
If you provide your phone number and consent to receive SMS messages, you may receive messages related to:
Property inquiries
Appointment confirmations
Customer support
Property updates
Message frequency varies. Message and data rates may apply.
You can reply STOP to unsubscribe or HELP for assistance.
## Sharing of Information
We do not sell, rent, or share your personal information with third parties for marketing purposes.
*No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.*
## Data Security
We take reasonable measures to protect your information from unauthorized access or disclosure.
## Contact Information
If you have any questions regarding this Privacy Policy, you may contact us:
WOW HOSPITALITY LLC
3639 MIDWAY DR STE B355
SAN DIEGO, CA 92110
Email: tyler@emeraldcaye.com
Phone: +1 619-304-1749
We may update this Privacy Policy from time to time. Updates will be posted on this page
Cookies & Embedded Content
Cookies are used sparingly and primarily to support basic functions—like remembering your selections. You may disable cookies in your browser at any time, though some site features may not function as intended.
Some pages may display embedded content (such as videos or posts from external platforms). These third-party sites may collect data according to their own policies, which we do not control.
Data Sharing
We do not share your personal information with outside organizations except where required to process your reservation, manage payments, prevent fraud, or comply with the law.
Your Rights
You may request a copy of the personal data we hold about you or ask for your information to be deleted, subject to legal or administrative requirements.
Data Security
We use advanced encryption and secure technologies to safeguard your information and continually monitor our systems to maintain protection at every step.
Contact
For questions about privacy or to request access to your data, please contact us.